Frequently Asked Questions
Where are you located?
Our shop is located in Calgary, AB Canada. See the Contact, Hours & Location tab for more info. We offer in store shopping and ship within Canada and the US!
Do you take custom cookie orders?
We do not offer cookies for sale, only supplies and classes. The cookies featured on social media are for product demonstrations, classes and inspiration only. We're always happy to recommend local bakers if you need one!
Where do you ship to and how long does it take to receive an order?
Updated as of October, 2025:
Cookie Couture currently ships to Canada and the United States. We strive to get your orders processed for shipment the same or next business day at the latest, unless otherwise indicated in this websites header (increased lead times from a sale or holiday closures).
Orders are shipped with Canada Post & UPS, depending on location. Transit times vary by location and the average to expect is noted on your shipping method at the check out. It can fluctuate depending on the time of year and other environmental factors that effect the speed in which the postal services can operate at.
Shipping to the United States is has resumed! Due to the end of the de minimis exemption on August 29, 2025 by the US government, US customers must pay tariffs on international products.
US Customs is now requiring all shipments to be sent DPP (Duty Pre-Paid), meaning sellers must cover import fees, duties, and taxes upfront. These costs have now been incorporated into the amount that you pay for shipping at checkout, hence why these rates will now be higher to cover them. We hope to see these tariffs be reduced in the near future and will adjust accordingly!
Cookie Couture currently ships to Canada and the United States. We strive to get your orders processed for shipment the same or next business day at the latest, unless otherwise indicated in this websites header (increased lead times from a sale or holiday closures).
Orders are shipped with Canada Post & UPS, depending on location. Transit times vary by location and the average to expect is noted on your shipping method at the check out. It can fluctuate depending on the time of year and other environmental factors that effect the speed in which the postal services can operate at.
Shipping to the United States is has resumed! Due to the end of the de minimis exemption on August 29, 2025 by the US government, US customers must pay tariffs on international products.
US Customs is now requiring all shipments to be sent DPP (Duty Pre-Paid), meaning sellers must cover import fees, duties, and taxes upfront. These costs have now been incorporated into the amount that you pay for shipping at checkout, hence why these rates will now be higher to cover them. We hope to see these tariffs be reduced in the near future and will adjust accordingly!
I forgot to add something to my order - can I ADD it and have them combined?
It happens! We have no problem combining orders as long as the first is still in our possession and not out for shipping already. Please send a message through the contact page to confirm and we'll provide you with instructions for waiving the shipping on the second order if they can be combined.
Do you ever offer free shipping?
Any small shop will agree that it's very hard to be as such in an Amazon world. Absorbing shipping fees just isn't an option when we have to work even harder to be competitive and don't have the luxuries that larger businesses do. We DO offer extremely competitive flat rate shipping based on package weight for all orders, absorbing any overages. We know that no one likes paying for shipping and appreciate your business so much despite it - you'll always receive extras like candy and stickers as a little something extra!
Your shop only shows Canadian dollars, how do I know what I am paying internationally?
Being a Canadian shop, we operate in CAD dollars. You can use an online exchange rate calculator like the one below to know in advance what the difference would be. You will also be able to see the amount paid in your currency on your credit card or paypal statement.
CLICK HERE for the current exchange rate.
CLICK HERE for the current exchange rate.
My order is delayed / hasn't arrived, what should I do?
Once a shipment leaves our hands, we are not able to control delivery speed and delays and losses are completely out of our control. Once the order is showing a delay of over one week or shows as delivered but hasn't been, we can open a case with the carrier and follow the appropriate steps towards a solution.
My product arrived damaged or something is missing from my order, what can be done?
We'll never leave you hanging! If we miss something, we will send it out right away and if something arrives damaged beyond use we will replace it.
I'm not happy with a product, what can I do?
Exchanges or store credits are available for unused non edible products within 21 days of purchase, with return shipping being the responsibility of the purchaser. Gift cards are final sale. We cannot take back used food related products and apparel must be unwashed and unworn to exchange for another size or style.
Have a question not addressed here? Send a message through the Contact Page & we will be happy to assist!